Deliveries & Returns
All orders placed before 1.30pm on express delivery should be dispatched the same day, excluding weekends, bank holidays and busy periods. All other orders placed before 8:30am should be dispatched the same day. Orders placed after this time will be dispatched on the next working day. An expected delivery date will be displayed depending on the delivery service selected when checking out.
We will endeavour to dispatch your order as quickly as possible, subject to stock levels. If the dispatch of your order is delayed for any reason we will contact you. All quoted dispatch and delivery times are estimates unless sent by a guaranteed service and are based on standard working days i.e. Monday - Friday.
We will notify you of the courier used to send your order in your dispatch email.
UK Mainland Deliveries
We offer FREE UK Standard shipping for all orders. Our additional shipping costs offered are:
Standard UK and NI orders are shipped with Royal Mail’s Tracked 48 service and should take 48 hours once dispatched.
UK Express Shipping £5.95 - Express UK and NI orders are shipped with Royal Mail's Tracked 24 service and should take 24 hours once dispatched. Delivery can take longer during busy periods and as a result this shipping option is not a guaranteed service as the exact delivery times are out of our control.
We are unable to ship orders to BFPO addresses.
European Deliveries
We offer FREE European shipping for orders over €100.
All duty and taxes will be paid by FIJJIT Active when shipping to the following countries; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Lithuania Luxembourg, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden. Orders to all other countries will exclude duty and taxes.
Your postal cost will be calculated and can be viewed in your basket.
International Deliveries
Your postal cost will be calculated and can be viewed in your basket. All duty and taxes will be charged at your local rate.
An estimated delivery date will be displayed depending on the delivery service selected at the check out.
UK Returns Procedure
If you'd like to return your order for any reason then you have up to 30 days (excluding the extended Christmas returns period) to return your item(s) for a refund as long as your order is still in the new, unused condition that it was sent in.
Do not attach any tape or delivery labels directly to the product, please make sure that the product is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags).
FIJJIT reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
Make sure to include your packing note, this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that they are able to arrive back to us in a saleable condition.
Our return address is:
FIJJIT Active C/O Drooth Ltd,
17C Upton Industrial Estate
Factory Road
POOLE
BH16 5SN
Once your return is safely packaged, we recommend that you make a note of your tracking number so that you're able to make sure your return gets back to us, as we are unable to accept liability for goods lost in transit when being returned to us.
If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at sales@fijjitactive.com before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong.
Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us.
Our Returns Procedure does not affect your statutory rights.
European/International Returns Procedure
If after 30 days and up to 45 days after the day you placed the order you wish to return it, we will obtain a £10 restocking fee from your refund.
If after 30 days and up to 45 days after the day you placed the order you require an exchange, we shall credit you with a gift card including the amount you paid for your original order (minus P&P), in the form of an email. This exchange process also applies on orders up to 30 days after being placed.
Goods must be returned in the new, unused condition that they were sent in with all the original packaging. If you're an international customer and you need to return your order to us, please make sure to include your delivery note as this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the garment and original packaging (including swing tags) are able to arrive back to us in a saleable condition.
Do not attach any tape or delivery labels directly to the packaging and make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags). FIJJIT Active reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original packaging is damaged (tape/labels and stickers included). This does not affect your statutory rights.
We recommend that you send your return via the most economical tracked service available in your location to obtain a tracking number so that you can make sure that your return gets back to us as we're unable to accept any liability for goods lost in transit when being returned to us.
Please note you will need to pay for your items to be returned.
If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at sales@fijjitactive.com before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong and if we find that we are at fault then we will reimburse the costs of returning your order to us.
Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us. Our returns procedure does not affect your statutory rights.
Our Returns Procedure does not affect your statutory rights.
If you have any questions regarding delivery or have any other queries, please feel free to email us at sales@fijjitactive.com